Here’s a friendly, customer-first Contact Policy that fits a modern apparel brand without sounding overly corporate.

Contact Policy

At Bootleg T-Shirts, we’re real people behind the screen, and we do our best to respond as quickly as possible.

Customer Support

For questions about orders, shipping, returns, product information, collaborations, or anything else, please contact us using our contact form or by emailing us at [your support email].

Support Hours

Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

We typically respond within 1 business day, and often much sooner.

Messages received on weekends or holidays will be answered on the next business day.

Before You Reach Out

To help us resolve your issue quickly, please include:

• Your order number (if applicable)
• The email used when placing your order
• A brief description of your question or issue
• Photos, if you’re contacting us about a damaged or incorrect item

Order Changes & Cancellations

We begin processing orders quickly. If you need to change or cancel an order, contact us immediately.

While we’ll do everything we can to accommodate your request, we cannot guarantee changes once an order has entered production or shipped.

Returns & Exchanges

If you’re reaching out about a return or exchange, please review our Return Policy before contacting us. If you still need assistance, we’re happy to help.

Wholesale, Press & Collaborations

Interested in carrying Bootleg T-Shirts, collaborating on a project, or featuring us in the media? We’d love to hear from you.

Please include “Wholesale,” “Collaboration,” or “Press” in your subject line so your message reaches the right place.

Our Promise

We believe customer service should be straightforward, honest, and helpful.

If we make a mistake, we’ll make it right. If something isn’t clear, we’ll explain it. And if you have an idea that could make Bootleg T-Shirts better, we’re always listening.

Thanks for supporting independent creators—we appreciate every order.